Maintenance & Repair

NGI strives to ensure providing it's customers with the best aftersales services by providing maintenance and repair services with unparalleled expertise and cutting-edge technology. Contact us at +974-7045-9000 for same day service.

Key features of our Service

Improve Collaboration
Our service technicians are built up with unparallel expertise in the area they operate in, thereby improving our service collaboration with the clients.
Communication
All our technicians are friendly and are dedicated to provide great customer service. They will assess the condition of your device, and will let you know about  it's financial feasiblity.
Stay on Schedule
Our 1 hour response time makes it easier for the customers to effectively find solutions for their service issues. We understand how urgent it is to have your machine back in working order to avoid workflow disruptions.
Efficient Workflow
We do have an efficient service workflow in order to provide our clients with the best after sales service that they desire and deserve.

Our Service Process

1
Contact Us

Get in touch with an NGI customer service personnel and we will book a service slot on an mutually agreeable time.

2
Inspection & Analysis

An NGI service technician will be arriving at the designated time and will do the evaluation of you device and will provide a service quotation to approve.

3
Overhaul & Repair

Based on the evaluation, the tech will configure and repair your device and replace any parts if necessary.

4
Toner Adjustments

Up on request, your devices ink & toners can be replenished by the technician if required.

5
Final Checkup & Result

Your device will be ready for use after the service is completed.